Where’s my letter?

We send all letters by First Class Post or Air Mail First Class – this is not a trackable service. Please allow 3 – 5 working days for delivery following your chosen postage day and up to 7 in peak Christmas posting times, for delivery of any first class letters.

Occasionally we will run an exclusive offer on a third party website, all letters purchased via a third party offer will be sent by Second Class Post or Air Mail Second Class – this is also not a trackable service. Please allow 3 – 7 working days for delivery following your chosen postage day and up to 10 in peak Christmas posting times, for delivery of any second class letters.

If you forget the day you have chosen for us to post your Magic Santa Letter, please refer to your order confirmation email sent at the time of ordering. Or, send us an email detailing your issue and we will deal with your query promptly.

 

Other help sections:-

How do I order a Magic Santa Letter?

Frequently Asked Questions

What are your postage and delivery terms?